How to return

If for any reason clients are not satisfied with an order, the item(s) can be returned within 14 days of receipt of the goods

  • Returned products must be in their original packaging, with instructions and all parts included, in a fully re-saleable condition. Items must not have been used or assembled in any way. 
  • If something is not right and you would like to return a product, please follow the steps below within 14 days of receipt:
  • Please complete the Returns Reason Form found on your delivery note, indicating the item you are returning and your reason for return. Please ensure you include this slip within the parcel – without it, we may not be able to process your return.
  • Use the original packaging to repack your returns, ensuring that the product is packed well enough to avoid any damage during transport back to our warehouse. The product must arrive at our warehouse in a re-saleable condition.
  • On the front of return parcel please put the address of our European stock house to ensure we can handle your return in a timely manner: Bona Dea returnes, Ganibu Dambis 29, Riga, Latvia, LV-1005
  • Reseal the parcel and take it to the Post Office or give to a courier within 14 days of receipt. Remember to use a recorded delivery service or similar, thereby obtaining a unique tracking ID. This is your proof if your parcel goes astray. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute.
  • Your refund will be processed within 5-7 days from the date the goods are received into our warehouse. Please note, each card processor varies in how many days it takes them to credit the money back to your card.
  • The cost of returning the item(s) is at your expense, and the initial shipping & handling charges will not be refunded unless the goods are faulty / incorrect.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. We reserve the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping fees
  • If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
  • Lingerie and intimate apparel cannot be returned.
  • We reserve the right to refuse a refund on any item not deemed to be re-saleable or if any of the above terms have been breached.

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