This site is owned and operated by Bona Dea as a business unit of SIA Alita fashion. Registered number LV40003769488. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us. Written correspondence should be sent to our Riga contact centre at Bona Dea, Ganibu Dambis 29, LV-1005, Riga.
Customer Service Contact Information:
Ganibu Dambis 29, LV-1005, Riga
We take great care in the manufacture of our products. If you believe the footwear you have purchased from one of our approved resellers contains a manufacturing fault, and wish to make a claim under this warranty, you must return the footwear (at your own cost) to the place of purchase for assessment together with your original purchase receipt within 2 years from the date of purchase.
If, following such assessment, we determine that the footwear contains a manufacturing fault that renders the product unsuitable for the purpose for which it was originally purchased, we will replace the footwear or repair it at our expense. This warranty is void if you use or have used the footwear in a way which causes or has caused damage to them beyond normal wear and tear. This includes, without limitation, exposing the product to caustic materials that may cause the materials in it to break down.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Bona Dea. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Bona Dea. You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of Content
Bona Dea has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. For a VAT receipt please click here to email us. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
Damage to your Computer
Bona Dea makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Bona Dea shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Bona Dea shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
How will we use your details?
About Cookies and the way we use them
We take payment from your card at the time we receive your order, once we have checked your card details. Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products. All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise. All credit card transactions are taken in the LV and our transaction currency is in EU Euros (€).
Orders placed by phone
Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect Bona Dea and cardholders against credit card fraud. As a result, our cut-off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order, and if it is not forthcoming within approximately 10 business days the order will be automatically refunded. We apologise for the inconvenience caused to genuine customers by these important fraud prevention measures.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
You are able to correct errors on your order up to the point at which you click on “submit” or “make payment” on the final page of our ordering process.
Delivery of orders
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. We make every effort to deliver goods within the estimated time-scales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders dispatched as quickly as possible. We aim to keep all our best selling models in stock. If we do have required model/size in stock, we usually dispatch next day with EMS courier service from Latvia. If don’t have required model/size in stock, then approx. an extra week is required for production (please note, that in some rare cases when we experience extremely high volume of orders production could take up to 6 weeks). We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Can I pick up my order from your shop/office?
We do not hold stock at our office. All orders are dispatched from our high tech warehouse. Therefore we cannot accommodate pick up from our offices or at our warehouses. Our head office is based in Riga.
Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from Bona Dea. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
Changing or cancelling orders
In the first instance please click here to email us with your change / cancellation details. If your order has not yet been received then this will be possible FOC, however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.
Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24 hours of initial receipt of delivery.
On opening: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. In both the above instances replacement goods or parts will be dispatched as soon as possible.
Damaged Goods: Damaged goods must be reported as soon as is reasonable after the delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement or refund of your damaged items provided you notify us within 14 days of receipt of your items, or if a valid warranty period still applies.
Under Warranty: first instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item FOC.
Not under Warranty: first instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy.
Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of equivalent quality. A completed returns form must be attached to the returned items. If these conditions are not met we may make deductions from refunds to cover the associated costs of processing returned items.
When returning items please allow 10-14 days from the date of collection for your refund to be processed, we will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.
We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.
We are unable to offer a gift wrapping service at present.
Links to Other Websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Bona Dea cannot accept any liability in respect of the use of these websites.
Limitation of Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Bona Dea or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Use of this Website from outside the LV
Bona Dea make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Latvian Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the Latvia. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.